Frequency Asked Questions
how can I be sure your website is legit and not a scam ?
Before you make a payment, we kindly remind you of all of your questions, romenza.com is a reputable and authorized brand in this industry.
What is TPE and silicone ?
Silicone and TPE are the two top materials used for making sex dolls because they both feel comfortable and lifelike.
Silicone is a substance that is more resistant to wear and damage. Hence silicone sex dolls are produced from that material. The firmness of silicone, which is similar to that of human flesh, makes silicone dolls to be more realistic appearance and feel. They need less upkeep and are less likely to hold on to smells. Yes, we do provide heat systems for our silicone sex dolls so they can be heated for a longer period.
TPE dolls, on the other hand, are softer and more flexible. As a result, it is easier to position them in various sexual positions. Additionally, they are easier to shape into lifelike and enticing dolls. In general, they are less expensive than silicone dolls.
How long does sex doll last ?
If they are used and taken care of properly, TPE and Silicone sex dolls can last for many years. Find out more here about how to look after your sex doll!
When will my order arrive?
1: if the order is shipped from China, it takes 30 days approximately
2: if the order is shipped from our European and US warehouses, it takes about 7- 14 working days.
Discreet shipping
Discreet shipping is important to many of us. The shipping label will simply read Customer Service. Some orders may be packaged in bubble mailers.
How much is shipping?
Standard shipping is free for orders. So far we only provide free shipping worldwide, if there is any updated we will updated in Romenza Site.
How do I reset my password?
You can reset your password by clicking on Login/Register at the top of the home page. Type in the email used to register your account and then click on reset password. The new password will be emailed to you.
How real are sex dolls?
Well-designed sex dolls look practically identical to real life living people.Nowadays, due to production advancements even the “lowest level” of manufacturing quality can produce sex dolls that are 70% similar to living humans. That percentage reaches 85%-95 in similarity at well-known, higher-end facilities.
I want to cancel my order but it has already been processed?
Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. You can also bring the unopened package back to the carrier and advise them you are refusing the delivery. All orders are considered used once the shipping box is opened and will not be accepted back by our warehouse. Please make sure the shipping box remains sealed.
How do you ship?
We ship via different shipper. Once the order is processed an invoice will be sent to you. The tracking link can be found at the bottom of the invoice.
Can you add an order to my account?
We cannot add orders to an account. You must be logged into your account while placing an order for information to be reflected on your account.
Can I cancel my order or make a change of address?
If you want to cancel the orders pls contact us immediately, as the orders have not been shipped we can help you to hold the order and stop processing.
but once the order is shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.
What if an item is defective?
If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please click here to contact us to let us know of the issue.
1. If there is significant damage to the product that is not caused by human factors, such as the fracture of the main bones (trunk, thighs, etc.) or extensive cracking of the skin due to material or quality problems, we will provide compensation at half or full price depending on the severity of the damage. Certain special functions (such as heating, electrically powered buttocks, electrically powered fellatio, suction, etc.) are not covered.
2. If customers discover minor damages during the unpacking process after delivery, such as broken eyebrows or nails (excluding detached nails or eyelashes), smeared makeup, minor skin cracks, or protruding fingers, compensation will range from $10 to $100. In case of significant damage, full compensation or replacement will be provided. In case of mismatched or missing options or functions, compensation will be made at twice the amount of the mismatched or missing option, with a minimum payout of $10. Unpacking must be done within 7 days of delivery and photographic or video evidence must be provided.
What is your return policy?
We offer the most flexible return policies of any sex doll distributor around the world, it’s important that once you place an order including making a deposit or paying for it in full, your purchase is considered a final sale.